PRIVACY POLICY

Effective Date: 26 May 2025

1. Introduction

Key AI Solution ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

2. Information We Collect

We may collect and process the following information:

• Personal Identifiable Information (PII): Name, email, phone number, company details
• Business Information: Company size, industry, business challenges
• Usage Data: IP address, browser type, website interactions
• AI Goals: Information about your AI implementation needs
• Cookies and Similar Technologies: Data for analytics and website functionality

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Respond to your inquiries and requests
• Communicate important updates and changes
• Personalise your experience
• Analyse website usage and improve our offerings
• Comply with legal obligations under Australian law

4. Data Storage and Security

All personal information is stored securely in cloud infrastructure located in Australia. We use encryption and other security measures to protect your data against unauthorised access, alteration, or disclosure.

While we take reasonable steps to secure your data, no system is completely secure. We cannot guarantee absolute security.

5. Disclosure of Personal Information

We may disclose your information to:

• Third-party service providers (cloud hosting, analytics, email) who are contractually required to comply with Australian privacy laws
• Legal authorities if required by law or to protect our rights

Cross-Border Disclosure:
We do not routinely disclose personal information outside Australia. If international disclosure is required, we will ensure compliance with the Australian Privacy Principles.

6. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to your personal information
• Request correction of your personal information
• Make a complaint about how your information is handled

To exercise your rights, contact us at info@keyaisolution.com.

7. Cookies Policy

We use cookies to enhance your experience and analyse website traffic. You can manage cookies through your browser settings, but disabling cookies may limit some features of our website.

8. Children's Privacy

Our services are not intended for individuals under 18. If you believe a child has provided us with personal information, contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.

10. Complaints and Contact

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Email: info@keyaisolution.com
Company: KeyAI Solution

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au/privacy/privacy-complaints/
Phone: 1300 363 992